Email Messages

EMAIL MESSAGES are used throughout DondorPoint to facilitate communications with purchasers.

EMAIL MESSAGES come with a collection of GUI TOOLS that you can use to format your message - font tools, text and background color, bold and italics, alignment, merge tags, hypertext links, etc. In addition, you will also have access to the HTML SOURCE code for the message which will allow you to make more extensive changes to your message. See Email Message Tools

The email messages in the system include:

  • Confirmation emails
  • Autoresponders
  • Email messages

Confirmation Emails

A CONFIRMATION EMAIL is sent to a purchaser when they have completed their transaction. A default confirmation email is created for you when your DonorPoint catalog is created. You have the option to edit this default email to meet your exact specifications by using the GUI tools provided.

To edit the confirmation email:

  1. Under the CATALOG tab in the gray menubar, locate and open your DonorPoint catalog.
  2. Click on the CONFIRMATION EMAIL tab in the left-side menubar.
  3. Edit your email message in the MESSAGE field using the GUI tools provided, as needed.
  • To learn more about the GUI tools available for you to create your email message, see See Email Message Tools

Autoresponders

AUTORESPONDER emails are created by default when you create your account, auctions, or other fundraisers in DonorPoint. These messages are launched automatically in response to an action that takes place in the account or in the fundraiser, such as an auction outbid notice, processing of a recurring donation, notice of a gift membership, etc. Autoresponders can be edited to meet your exact specifications by using the GUI tools provided.

To edit autoresponders:

  1. Under the CATALOG tab in the gray menubar, locate the AUTORESPONDERS tab and click to open.
  2. Locate the correct autoreponders collection that matches the DonorPoint item or functionality. Click to edit.
  3. Locate the desired autoresponder message and click to open.
  4. Edit your email message in the MESSAGE field using the GUI tools provided, as needed.
  • To learn more about the tools available for you to create your email message, see See Email Message Tools

For more information on autoresponders, see Autoresponders

Email Messages

An EMAIL MESSAGE is the email that you send to those on your DISTRIBUTION LIST, or the list of contacts that you want to send your email to. You can create email messages from the EMAIL MESSAGE tab under EMAILS on the gray menubar or you can access the DESIGNER tool that is available when you create an EMAIL DISTRIBUTION. See Email Distributions

Creating an email message

  1. Click on the EMAILS tab in the gray menubar.
  2. Click on the EMAIL MESSAGE tab at the top of the screen.
  3. Click on the CREATE NEW EMAIL MESSAGE button.
  4. Create your message in the MESSAGE field.
  • To learn more about the GUI tools available for you to create your email message, see See Email Message Tools

Creating an email message in DESIGNER

  1. When you create a new EMAIL DISTRIBUTION, select to CREATE A NEW MESSAGE FROM SCRATCH and then click on the DESIGNER button.
  2. Set the basic email body information from the BODY tab such as message width, text and background color, alignment, and font.
  3. Drag and drop the desired column setup from the BLOCKS tab.
  4. Using the drag and drop CONTENT tools create and format the email message.
  5. Click the green SAVE button to save your message.
  6. Use the Preview tool to see how your message will look on computers, tablets, and mobile phones. Tweak the content and format of your message as needed.
  • Messages created in DESIGNER will be saved under the Email Message tab. However, changes made to the message under this tab will not be saved and visible in the Designer. Therefore, any messages created in the Designer should be edited in the Designer, as needed.
  • To learn more about the tools available for you to create your email message in the Designer, see See Email Message Designer