Welcome to DonorPoint!

Your DonorPoint account has everything you need to support any ask you could make of a constituent online:

• Online web site of donation, event, peer-to-peer, and other forms tailored to your brand and linked to your domain
• Payment processing that deposits daily into your bank account
• Management tools for your fundraisers and other consituent engagements - donations, recurring giving, events, raffles, auctions, peer-to-peer, workplace campaigns, volunteering, membership
• Email marketing tools that get the right message to the right constituent at the right time
• Donor database and pledge and payment processing
• Reporting and analytics that support your operations and can populate the other software you use to run your organization

All of these features are maintained on a secure platform in the cloud.

Your Site Content - Pages, Forms and Files

DonorPoint online content is organized by Pages. Most of these are Forms for entering donations, registering for events, buying raffle tickets, bidding on auction items, or just providing contact information. You create and publish Pages in DonorPoint, which you link to your website, social media accounts, and emails.

Your Fundraisers - Events, Raffles, Auctions …

Activities are DonorPoint’s templates for different kinds of fundraising and other activities that make up the content on the DonorPoint forms:

• Events
• Raffles
• Auctions
• Personalized Fundraisers
• Peer-to-Peer Campaigns
• Workplace Campaigns
• Volunteering

Pages and Activities bridge the gap between what your organization does to raise money or effort (activities) and how they’re presented to your donors (pages). For example you might have a gala where you take money for registrations, sell raffle tickets, conduct an online auction, and just accept donations. In DonorPoint you can create all three of those activities and publish them to one form, making it easy for a constituent to register for the event, buy raffle tickets and make a donation in one transaction. On the back-end you can manage the distinct parts of that event with the specific tools for the event, raffle, and auction all in one system. And after the event you can report on the entire success from one place.

And with that data on your constituents in one place, you can leverage it to send personalized emails that reflect the constituents’ engagement with your organization.

Configuring Your Account

You have a number of options available to make your DonorPoint account look more like an internal service of your organization to your staff and your consituents. Check out Your DonorPoint Site for details.

Logging in to DonorPoint

When you created your DonorPoint account or were added to your organization’s account, you created your login user name and password or received them via email. You can log in to DonorPoint at https://production.gobigriver.com/admin.

If your organization logs into DonorPoint using single sign-on, consult with your organization’s DonorPoint administrator for your login link.

Depending on your permissions in your organization, you will have access to DonorPoint activities, forms and reports.

Start Engaging, Then Go Further

The best way to get started with DonorPoint is to jump in and create a fundraiser. The most common types of fundraisers can be created using pre-defined simple templates. Go to the Activities -> Giving Campaigns view in DonorPoint and select Create New Giving Campaign to start on this track. From there DonorPoint will be your home for managing your engagement, reporting the results afterwards, and launching new engagements.

DonorPoint Reference Site

DonorPoint maintains a public demo site at https://brurl.co/DonorPointDemoCenter. This site contains examples of many types of activities to get you started and spark new ideas for your fundraising projects.

Documentation

This DonorPoint documentation is organized around the main tasks you will perform in DonorPoint:

• Activities
• Pages
• Payments
• Contacts
• Email
• Reports

and underlying concepts that cut across many areas:

• Database
• Customization
• Coding
• Importing etc.

The links below will start you on additional learning tracks.

To begin reading about DonorPoint from the ground up, start with Introduction to DonorPoint

Finding More Help

Check out the rest of the content on this site to learn how to achieve your fundraising goals using DonorPoint. And if you have any questions or issues, you can open a helpdesk ticket by emailing help@donorpoint.com

BTW - the number one helpdesk issue is lost passwords. If you find yourself in that position, you can generate a new password from the ‘Forgot Password?’ link on the login page. And if you ever find yourself locked out of your account, send an email to help@donorpoint.com)