Processing Fees

Prompt Constituent to Pay Processing Fees

You also have a control on the Payment tab on pages that allows you to define how to handle transaction fees associated with credit card / ACH payment. The following options are available:

• Do not offer or charge fee – Your organization absorbs all processing fees and does not ask donors to cover them.
• Prompt to add fee to total – At checkout, ask users to cover the transaction fees for you. (Typically, over 85% choose to do this, which can save your organization a great deal of money).
• Automatically add fee to total – Automatically apply the processing fee to every order. Users do not have the option to decline to pay the fee.

Fees are broken out in detail in the confirmation page and receipt send to constituents, on the transaction record in the database, and in detailed reports.