Autoresponders

Autoresponders are email templates that fire automatically in response to specific events — a transaction, a recurring payment status change, an account activation. Every form, recurring donation schedule, event, auction, and membership type has its own set of autoresponders.

Accessing Autoresponders

From a form: open the form → Confirmation Email tab → click the pencil icon to open the email center.

Or navigate directly: Email → Autoresponders → filter by type.

Autoresponder Types

Form Autoresponders (CampaignEmailCollection)

• Receipt — sent after every successful transaction from this form
• Refund — sent when a transaction is refunded

Recurring Donation Autoresponders (FundEmailCollection)

• Recurring Receipt — sent after each successful recurring charge
• Recurring Failure — sent when a recurring charge is declined
• Recurring Reminder — sent before the next scheduled charge
• Recurring Update — sent when a staff member initiates an update request
• Recurring Update Receipt — confirms a payment method update
• Recurring Expiration — sent when a recurring schedule approaches its end date
• Recurring Complete — sent when a recurring schedule finishes all installments

Community Autoresponders (TeamCampaignEmailCollection)

• Activation, invitation, nudge, update, welcome — all for community campaign participant communications

Team Autoresponders (TeamEmailCollection)

• Invite teammate, remind teammate, coach teammate, update team

Event, Auction, Membership, and Account autoresponders

Each activity type has its own email collection with context-appropriate templates.

Scripting in Autoresponders

Autoresponder scripts run when the email instance is generated from the template — once per recipient. See Scripting in Email and Scripting Contexts.